Our 30-day promise
Changed your mind? Most physical products can be sent back within 30 days of delivery, as long as they are unused, complete and in their original packaging.
Cancelling an order
Reach us quickly at hello@buycartcraft.com or +1 828-555-0137. If your order hasn't shipped, we'll cancel it and refund you in full.
Items we can't take back
- Software codes and eGift cards once they have been delivered.
- Opened supplements, patches, personal care products and pet food or supplements.
- Items that are used, damaged or missing parts.
- Products marked final sale.
Arrived damaged or incorrect?
Tell us within 7 days of delivery, including your order number and a photo. We'll send a replacement or a full refund and cover the return shipping.
Starting a return
- Email hello@buycartcraft.com with your order number and which items you'd like to return.
- Within one business day we'll send a return authorization and the shipping details.
- Pack the items carefully and send them with a tracked service.
Please don't ship anything before you receive authorization. Unless we made a mistake, return postage is paid by you, and original shipping charges aren't refunded.
When you'll be refunded
We'll email you once your return arrives and has been checked. Approved refunds go back to your original payment method within 5–10 business days; your bank may need a little longer to show them.
Exchanges
The quickest way to swap an item is to return it for a refund and place a new order for what you'd like instead.
Returning a gift
If the item was marked as a gift and shipped straight to you, you'll receive store credit. Otherwise the refund goes to the person who placed the order.
Contact
Questions about this policy? Get in touch with Buy Cart Craft:
Phone: +1 828-555-0137
Email: hello@buycartcraft.com
Postal address and support hours: see our Contact page.