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Have a question about an order, a product or a return? Send a note or give us a call — a real person will answer.
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Common questions
What does shipping cost?
Standard U.S. shipping is free when your order reaches $50. Below that, a flat $6.49 fee applies — you'll see it in the cart before checkout.
How soon will my order ship?
Physical items usually leave us within 1–3 business days, and we email a tracking link as soon as they do.
How do software and eGift cards arrive?
By email, sent to the address you enter at checkout. If you can't find yours, check your spam or promotions folder and then get in touch.
Can I return something?
Yes — most unused physical items within 30 days of delivery. Delivered digital codes and opened personal care, supplement or pet food items can't be returned. Our Return & Refund Policy has the full details.
Can I change or cancel an order?
As long as it hasn't shipped, yes. Call or email us as soon as you can and we'll take care of it.
Do you ship outside the U.S.?
Not at the moment. We currently deliver to addresses within the United States only.